osTicket is a free help ticketing utility you possibly can self-host on Linux server internet hosting to handle consumer emails, telephone calls, and speak to type submissions. There are additionally official plugins for added safety and LDAP or Energetic Listing integration.
You will need to observe that osTicket is just not an entire WHMCS different. However it's a worthy selection that may complement an present billing system.
Set up osTicket on cPanel Internet hosting
- Log into cPanel.
- Underneath “Software program,” choose “Softaculous Apps Installer.”
- On the left facet of Softaculous, seek for and choose “osTicket.”
- Choose “Set up Now” on the suitable.
- The default Software program Setup choices needs to be appropriate. Make sure that the choices state the newest model of osTicket and “https://.” Then specify the area and sub-directory for the ticket administration app (e.g. “help” or “assist”).
- Substitute the System E-mail beneath Website Settings with an present e-mail account that may solely be utilized by the applying. It can't be the identical because the osTicket admin e-mail deal with.
- Add admin account particulars. Bear in mind, the admin e-mail can't be the identical because the system e-mail account.
- Scroll to the underside and set up osTicket.
In case your osTicket URLs present a clean web page, you could want to vary the PHP model for the area or subdomain. cPanel customers can do that with MultiPHP Supervisor. osTicket model 1.15.4 requires PHP model 7.4 as of January 2022.
The homepage for the principle osTicket URL will show choices to:
- Open a brand new ticket
- Test the ticket standing for present tickets
- Register as a consumer for extra choices
The executive (agent login) URL to your osTicket occasion ends with “/scp.”
Upon login you’ll be redirected to the open tickets web page. There you’ll see an instance ticket sharing extra data for getting began.
We suggest beginning with osTicket system settings, plugins, and branding customization.
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